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COACHING TERMS AND CONDITIONS

These terms are here to help you and Aglaé (the “Company”) get the most from your coaching and programmes 

They set out the expectations and minimum terms we can expect of both parties.

RESPONSIBILITY

In one to one email coaching – your Coach will do everything possible in line with our processes to enable you to achieve results and desired outcomes.

Please note you remain ultimately responsible for the cause of all change in your business, career and life.

The Coach will work with you to identify barriers and solutions and offer suggestions, options and advice based on professional and personal experience.

You accept full responsibility for all decisions and courses of action taken during your coaching period.

You as Client, by enrolling into a programme, agree to this Coaching Agreement.

Please note that you have six months to use the coaching sessions at your convenience. Aglaé will always aim to reply within 24 hours. However, they reserve the right to terminate email exchanges if any topic makes them uncomfortable, in which case a refund will be issued. Otherwise, refunds are not available for coaching sessions that have already taken place. Refunds will only be provided for sessions that have not yet occurred.

CONFIDENTIALITY

The Coach will not divulge what is shared in the coaching relationship without consent. You, of course are free to discuss the coaching relationship with anyone at anytime.

REFUNDS AND CANCELLATION

You can request a refund for the coaching program if it hasn't commenced. For instance, if you've bought the weekly program and haven't initiated contact with your coach after making the payment. Refund requests during an ongoing program, such as midway through a weekly or monthly session, are also accepted. We do not accept refunds for days that have already taken place. 

PROGRAMME CHANGES

The Coach reserves the right to change, modify or cancel any programmes as considered necessary. Any such change will be made in consultation with the Client.

MUTUAL AGREEMENT CANCELLATION

If at any time the Client or Coach believe the Coaching Sessions and agreement are no longer serving the needs of the Client they may initiate a discussion to rectify the situation, prior to cancelling the Programme or Sessions.

INTELLECTUAL PROPERTY

All material relating to the Programme is subject to copyright and other intellectual property rights. All materials may not be recorded, used or reproduced without the written permission of the owner.

INDEMNIFICATION

You understand that all action taken is performed voluntarily and is your own responsibility. Clients should seek independent professional advice before undertaking any physical, business or investment actions.

AGREEMENT SECTION

You agree to abide by the terms and conditions as set out above by purchasing any coaching program with Aglaé (the “Company”).

Digital pRODUCT Terms & Conditions

This Agreement (“Agreement”) is made effective by and between Aglaé (the “Company”), and purchaser of the digital product (hereafter “Client”), for the purpose of Client purchasing a digital product from Company’s online shop (the “Product”). Client agrees to the terms and conditions below by checking the box in the online shopping cart checkout or by submitting payment for the Product.

1. Digital Product Usage 

After purchasing the digital product, Client will be given access to the product materials in within [48 hours] through a download delivered in his/her email. Client will have lifetime access to the materials so long as the product(s) is/are available. 

Company hereby grants to Client one (1) exclusive, non-sublicensable, non-transferable, license to use the Product. Client understands and agrees that the Product materials may not be shared with any third party. In the event Company suspects that the Product is being shared with another party, Company reserves the right to immediately terminate Client’s access to the Product.

Client may use the Product for his/her own personal use and business use and may modify the language as he/she sees fit. Client is not obligated to tag or give credit to Company for the copy in the Product he/she uses, posts, or shares. 

2. Fees & Payment Processing 

In consideration for access to the Product provided by Company, Client agrees to compensate Company the fee indicated on the online shopping cart. If any payment methods are declined by the online payment processor, Client shall provide a new eligible payment method before receiving access to the Product. In the event Client has already been given access to the Product and a payment method is declined, Company reserves the right to collect any and all outstanding receivables.

3. Refund Policy 

Due to the nature of digital products being immediately accessible upon purchasing, no refunds of any fees or other amounts paid by Client in connection with the Product and any Plan (monthly, yearly ect) will be allowed under any circumstances.

4. Personal Information

By purchasing the Product, Client will be asked to provide personal information including his/her name, email address, mailing and billing address. Client agrees to allow Company access to this personal information for all lawful purposes. Client is responsible for the accuracy of the identifying information, maintaining the safety and security of his/her identifying information, and updating Company on any changes to his/her identifying information.

The billing information provided to Company by Client will be kept secure and is subject to the same confidentiality and accuracy requirements as Client’s identifying information indicated above. Providing false or inaccurate information, or using the Product for fraud or unlawful activity, is grounds for immediate termination from the Product.

5. Copyright
The products, whether modified or not, and all intellectual property and copyright contained therein, are and shall at all times remain our sole and exclusive property. You agree that under no circumstances, whether the product has been modified or not, shall you have or attempt to claim ownership of any intellectual property rights or copyright in the product.

6. Warranties and Liability 

Company makes every effort to ensure that the Product is accurate and fit for the use of Company’s customers. However, Company takes no responsibility whatsoever for the suitability of the Product, and Company provides no warranties as to the function or use of the Product, whether express, implied or statutory, including without limitation any warranties of merchantability or fitness for particular purpose. Client agrees to indemnify Company against all liabilities, claims, demands, expenses, actions, costs, damages, or loss arising out of Client’s breach of these terms and conditions. Company shall not be liable to Client or any third party for consequential, indirect, special or exemplary damages including but not limited to damages for loss of profits, business or anticipated benefits whether arising under tort, contract, negligence or otherwise whether or not foreseen, reasonably foreseeable or advised of the possibility of such damages. 

7. Force Majeure

If the performance of this Agreement or any obligations hereunder is prevented, restricted or interfered with by reason of earthquake, fire, flood or other casualty or due to strikes, riot, storms, explosions, acts of God, death of him/herself or a family member, war, terrorism, or a similar occurrence or condition beyond the reasonable control of the parties, the party so affected shall, upon giving prompt notice to the other party, be excused from such performance during such prevention, restriction or interference, and any failure or delay resulting therefrom shall not be considered a breach of this Agreement.

8. Guarantees 

Company does not make any guarantees as to the results, including financial or other personal gains, of Client’s use of the Product. Client agrees to take responsibility for Client’s own results with regard to using the Product.

9. Release & Reasonable Expectations 

Client has spent a satisfactory amount of time reviewing Company’s business and has a reasonable expectation that Company’s Product will produce different outcomes and results for each Client. Client understands and agrees that: 

▪ Every client is responsible for their own results and final results using the Product is different for every client.

▪ The Product is intended for a mass audience.

10. Entire Agreement

This is a binding Agreement that incorporates the entire understanding of the parties, supersedes any other written or oral agreements between the parties, and any modifications must be in writing, signed by both parties, and physically attached to the original agreement.
 
13. Transfer 

This agreement cannot be transferred or assigned to any third party without written consent of both parties.
 
14. Severability
In the event that any part of this Agreement is found to be invalid or unenforceable, the remainder of this Agreement shall remain valid and enforceable. Any failure by one or both parties to enforce a provision of this Agreement shall not constitute a waiver of any other portion or provision of this ag
reement.

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